Shipping policy
Shipping Policy
Last updated: August 24, 2026
Thank you for shopping with Tinyo. This Shipping Policy explains how we process and deliver orders placed through www.tinyo.shop.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
Once your order has been shipped, you will receive shipping information and tracking details when tracking is available.
2. Shipping Destinations
We currently ship products to addresses within the United States.
Shipping availability may vary by product. If a particular product cannot be shipped to your address, this will be communicated during checkout or before the order is fulfilled.
3. Shipping Time
Our estimated standard delivery time is:
- Processing: 1–2 business days
- Transit: approximately 5–7 business days
- Estimated total: approximately 6–9 business days
Delivery estimates begin after the order has completed processing and has been handed to the shipping carrier.
These are estimates rather than guaranteed delivery dates. Actual delivery times can vary because of carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
4. Shipping Costs
Shipping costs, when applicable, are displayed during checkout before you complete your purchase.
If free shipping is offered for a particular product, order, promotion, or destination, the applicable free-shipping terms will be displayed on the website or during checkout.
The shipping charge shown at checkout is the amount applicable to your order and destination.
5. Tracking
When tracking is available for your shipment, we will provide the tracking information after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the package has been handed to the carrier.
6. Delivery Delays
Although we work to process and ship orders within the stated timeframes, delivery may occasionally take longer because of:
- Carrier delays
- Severe weather
- Holidays or increased seasonal shipping volume
- Incorrect or incomplete delivery addresses
- Transportation disruptions
- Other circumstances outside our reasonable control
If your order appears to be delayed, please contact us with your order number so we can assist you.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your shipping address is incorrect, contact us as soon as possible at info@tinyo.shop.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Additional shipping charges may apply when a carrier permits an address correction or when an order must be reshipped because an incorrect address was provided.
8. Lost, Damaged, or Incorrect Packages
If your package arrives damaged, or you receive an incorrect product, please contact us as soon as possible at info@tinyo.shop.
Please provide your order number and photographs of the package/product when appropriate.
We will review the issue and work with you toward an appropriate resolution in accordance with our Return & Refund Policy.
9. International Orders
At this time, Tinyo does not advertise international shipping as a standard shipping option.
If international shipping becomes available in the future, applicable shipping costs, delivery estimates, customs duties, taxes, and other charges will be disclosed before or during checkout where applicable.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Tinyo
2124 Martin Luther King Dr
San Antonio, TX 78203
United States
Email: info@tinyo.shop
Phone: 325-655-3610