Refund policy
At Tinyo, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@tinyo.shop. Please note that returns will need to be sent to the following address: 2203 N Chadbourne St, San Angelo, TX 76903, United States
Return Eligibility We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Damaged items due to misuse or negligence
- Items returned after the 30-day window
Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.
Restocking Fee A 10% restocking fee will be applied to all returned items. This fee will be deducted from your refund amount.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.
Cancellations Orders may be cancelled at any time before fulfillment. Once an order has been fulfilled and shipped, it is subject to our standard return policy above.
Contact Us To initiate a return or for any questions, please contact us at
info@tinyo.shop.