Refund policy

Last updated: August 24, 2026

At Tinyo, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

1. Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, parts, manuals, and other items included with the order.
Not show signs of damage caused by misuse, improper installation, or normal wear and tear.

Some products may have specific return conditions listed on their product page.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: info@tinyo.shop
Phone: 325-655-3610

Please provide:

Your order number
The name of the product
The reason for the return
Photos of the product, if the item is damaged or defective

We will provide return instructions after reviewing your request.

Please do not send a product back without contacting us first. Returns sent to an unauthorized address may not be accepted.

3. Return Shipping

If an item arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible. We will review the issue and, when appropriate, provide a replacement, refund, or return shipping solution.

4. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us at info@tinyo.shop with your order number and clear photographs of the item and packaging.

We will review the information and work with you to resolve the issue.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

6. Items That Cannot Be Returned

Returns may be refused for items that:

Are returned after the 30-day return period.
Have been used, damaged, altered, or modified by the customer.
Are missing original components or accessories.
Are damaged because of improper installation, misuse, or failure to follow product instructions.

If a product has special return restrictions, those restrictions will be disclosed on the applicable product page.

7. Exchanges

If you would like to exchange an eligible product, contact us at info@tinyo.shop before returning the item.

Depending on product availability, we may offer an exchange or refund.

8. Contact Us

If you have questions about a return or refund, please contact:

Tinyo
2124 Martin Luther King Dr
San Antonio, TX 78203
United States