Frequently Asked Questions

If you need help that is not covered below, please contact us.

Orders

How do I place an order?

Add the product you want to your cart and complete checkout through our website.

Can I cancel or change an order?

Contact us as soon as possible at info@tinyo.shop. We will review requests based on the order's fulfillment status.

Shipping

Where do you ship?

We currently ship within the United States.

How long does shipping take?

Orders are generally processed within 1–2 business days. Standard delivery is estimated at 5–7 business days after processing.

How do I track my order?

Tracking information is sent by email after your order ships.

Returns and Refunds

What is your return policy?

Returns may be requested within 30 days after delivery, subject to the conditions in our Refund Policy.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and photos of the issue so we can review it.

Products

What voltage do your lighting products use?

Electrical specifications vary by product. Always check the individual product listing before purchase rather than assuming a single voltage applies to every item.

Do lighting products include bulbs?

Bulb inclusion varies by product. Check the individual product description before ordering.

Contact

Email info@tinyo.shop or call 325-655-3610.